'Devastating Impact' Of NHS Mistakes Revealed

Written By Unknown on Rabu, 29 Oktober 2014 | 18.55

NHS hospitals are making mistakes which cause patients to suffer needless harm or die prematurely, according to a damning report.

Dame Julie Mellor, the Parliamentary and Health Service Ombudsman, has uncovered dozens of cases with several complaints regarding incorrect discharges and cancer being misdiagnosed.

Some of the worst cases included: 

:: A one-day-old baby suffered permanent brain damage after "serious mistakes" were made during a blood transfusion at Barts Health NHS Trust.

:: A man died following a liver biopsy that was performed without his consent. Further investigation revealed he was on the wrong medication, and that Barking, Havering and Redbridge University Hospitals NHS Trust had lost his clinical records.

:: Another patient who went to A&E complaining of prolonged constipation and vomiting was inappropriately discharged, even though he had suffered complete loss of blood supply to his small intestine. The mistake, at Bedford Hospital NHS Trust, was only discovered when he was re-admitted the following day for surgery.

:: Errors were also made with a woman who had been told she was suffering from stomach and bowel cancer. No tests were arranged, and a surgical consultant insisted she did not have the disease. Five weeks later, the same consultant at Wirral University Hospital NHS Trust broke the news that she did have cancer after all.

:: A man suffered a fatal heart attack and stroke while on holiday abroad. Before he travelled, he had visited Blackpool Teaching Hospitals NHS Foundation Trust to report chest pains, but staff failed to tell him that he was at risk of death if he flew. The Trust provides "specialist cardiac services" to patients in the North West.

Dame Julie said: "We are increasingly concerned about patients being discharged unsafely from hospital.

"Unplanned admissions and re-admissions are a massive cost to the NHS."

She added that the investigations showed the "devastating impact" failures in the NHS could have on the lives of patients and their families.

The government body investigated 161 complaints between April and June - and is urging other Britons who have had poor service within the NHS to come forward.

Jamie Reed, shadow health minister, said: "This catalogue of poor care shows an NHS heading in the wrong direction.

"Hospitals are full to bursting - struggling to admit or discharge patients - and these reports make clear there isn't enough staff to cope."

But in a statement, the Department of Health said: "The NHS is the most transparent it has ever been, and we're focusing on confronting poor care like never before." 

The Parliamentary and Health Service Ombudsman is the final step for complaints about unfair treatment or poor service for the NHS in England.

The service investigated 2,199 cases in 2013-2014, compared to 384 for the previous year.


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